The company operates a production facility that provides surface treatment and assembly services for customer products. Approximately 50 people work in production, with an additional ten employees in sales, administration, and customer service.
For several years, the company has invested in sustainable development, which has contributed to its growth through new client relationships.
Key personnel were trained to understand the CSRD (Corporate Sustainability Reporting Directive) implementation process, including the associated ESRS (European Sustainability Reporting Standards) requirements. Together with the company’s quality manager, the team updated ISO 9001, 14001, and other quality standards to align with ESRS requirements.
Experts from EGLA assisted in improving production processes and leveraging CSRD leadership in the company’s sales and marketing. As a result of the training and project, the set development goals were exceeded. Several areas for improvement were identified during the planning phase.
Problems and Challenges
Due to communication issues between sales, product design, and production, operations were slow and resulted in considerable waste.
Production management did not fully consider sustainability.
Sales and marketing did not capitalize on the company’s sustainable development actions and progress.
The project lasted a total of 14 months, during which numerous improvements were implemented.
Corrective and Development Measures
Communication between departments was mapped, analyzed, and systematized.
The guidelines for sales, production planning, and production management were clarified, documented, and incorporated into daily management.
CSRD readiness was achieved and synchronized with other quality systems; this was integrated into marketing and sales arguments.
ROIThe project achieved an ROI of approximately 5:1.